My unit won’t turn on – what should I check first?
If the device was not used or charged in a long time it is possible that the support battery is empty. Plug the charging cable into the main grid and into the unit and keep the rotary switch at the lock position (transport mode). This will slowly charge the support battery. After 1 hour disconnect the charging cable and try again to turn the unit on. If the unit will still not turn on, it might be deep discharged. Please contact Instagrid Customer Support.
The LEDs are flashing in (yellow, red, white, blue) – what does this mean?
There are different possible LED patterns depending on the operation mode of the unit:
Charging mode:
- A pulsing animation from left to right indicates charging.
- A yellow light indicates bad power input quality. Check the used power source and make sure it fulfills the requirements.
- A red light indicates that the temperature is outside of the allowed range of - 20 °C to + 60 °C.
- In this case disconnect the cables and turn the unit off. Bring it to a place with suitable temperature and restart the charging process once the unit cooled down.
Discharging mode:
- A solid green colour shows the state of charge.
- During discharging, LED segments gradually turn off, showing a declining charge.
- A blinking yellow colour signals a temperature issue:
- Instagrid ONE shows a yellow blinking light and stays off when its temperature is above 60 °C the moment when you try to turn it on.
- If the units heats up during use and exceeds 60 °C significantly, it turns off and shows a yellow blinking light.
- Turn the unit off and reduce the load or move the unit to a suitable temperature environment to reset the alarm.
- A static yellow light indicates an output overload caused by the consumer. Unplug the consumer, turn the unit off for 60 seconds and turn it on again. If this scenario happens repeatedly, please reduce the load or check the consumer for damages.
If the unit shows yellow or red light repeatedly when you try to turn it on, or during use please contact Instagrid support.
When should I recharge my unit?
- Your Instagrid ONE unit should be charged at the latest when only one LED segment is blinking, and all others are off. It’s recommended not to use the unit always until full depletion. This will not harm the battery, but it will help to prolong the lifetime of the individual battery cells.